General Questions

What should I do after I receive my generator?

After you receive your generator, please read the User’s Manual. This will assist you with any operation, installation or maintenance questions.

What is the warranty?

1 year or 1000 hours whichever occurs first.

What are the exclusions to this warranty?

The warranty does not cover parts affected by accident and/or collision, corrosion or rust, normal wear, wrong fuel type or contamination. Use in an application for which the product was not designed, unauthorized service, or any other misuse, neglect or unsuitable attachments or parts will not be covered. Unauthorized alteration or any cause other than defects in material or workmanship of the product will not be covered under the warranty also.

How will my product be shipped?

We ship all our products in factory new condition. We expect them to arrive in the same condition as they left our facilities. After the order is received, the purchaser/recipient is required to open the packaging and inspect the shipment carefully and completely for damage. All visible damage and/or nonconformity, regardless of its size, significance or severity must be noted on waybill or other shipping documents by the customer. Failure by the purchaser/recipient to note any damage, defect or irregularity in the shipping documents shall be construed as a declaration by the purchaser / recipient that the goods were received in good condition and free from any defect or non-conformity. If there is significant damage resulting from mishandling of goods by the shipping carrier, the customer is hereby asked to refuse the shipment. Additionally, the customer must notify us, in writing, within 48 hours of receipt of the damaged and non-conforming product. In the event of shipping loss or damage, it is the sole responsibility of the purchaser to file for an insurance claim and we will offer all necessary assistance to the purchaser for that purpose. Minor cosmetic damages that do not impact the operation or safety of the unit are expressly excluded under the terms of any return, warranty and/or insurance policy.

What is your refund and return policy?

All generator sales are FINAL. The moment it departs our facility, it depreciates in value as it does with any use. If we are compelled to accept a return, it will be subject to a 30% restocking fee. It must be in original condition. The shipping and handling charges are non-refundable.

What is the lead time?

The lead time is 35 days. When you place an order with us, the factory manufactures your generator and ships it to you.

What are the forms of payment that you accept?

We accept all major credit cards, wire transfers, money orders, PayPal and checks.

Why should I purchase from you?

We are one of the few distributors that supply our customers with a year’s supply of spare parts free of charge with the purchase of each generator. Each generator comes with a year’s supply of oil filters, air filters, fuel filters, oil pressure sensor, ignition switch, water temperature sensor, starting relay and an electric speed regulator. We buy FACTORY DIRECT, so we are able to pass the savings on to our customers.

How will my generator be packaged?

All generators are shipped in plywood packaging.